Privacy policy

1. What is "personal information"?

a. The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual, or an individual who is reasonably identifiable:

1.1 whether the information or opinion is true or not; and

1.2 whether the information or opinion is recorded in a material form or not.

b. If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

2. What information do we collect?

a. We collect certain classes of personal information about visitors and users of our Websites. The kind of personal information that we collect from you will depend on how you use our Websites.

b. The most common types of personal information which we collect and hold about you may include things like: full names; contact phone numbers; email addresses, places of residence, ID/passport number, IP addresses, questionnaire responses, support queries user-names, member names, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments (if applicable), content you direct us to make available on our Websites (such as item descriptions), your actions on our Websites (including any selections or inputs into items) and web and email analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes). 

3. How we collect your personal information 

a. We collect personal information directly when you provide it to us, automatically as you navigate through the Websites, or through other people when you use services associated with the Websites.

b. We collect your personal information when you provide it to us whenever you fill out a registration page (questionnaire) on the site.

c. We also collect Cookies from your computer which enable us to tell when you use the Websites and also to help customise your website experience. As a general rule it is not possible to identify you personally from our use of Cookies.

d. “Cookie” means a short piece of data sent by the web server and stored on the user’s computer, which the web client or web browser sends to the web server each time when using a HTTP request while trying to open the page of the corresponding site. 

4. Purpose of collection 

a. The purpose for which we collect personal information is to provide you with the best service experience possible on the Websites.

b. Without limiting the foregoing, we also collect personal information for the following reasons:

4.1 Registered User’s Identification, to make an order and/or to make the Agreement for the Purchase of Products;

4.2 To provide the User with access to Website pages that provide personalised services;

4.3 Establishing feedback with the User, including sending notifications, inquiries regarding the use of the Websites, service provision, processing requests and claims coming from the User;

4.4 To determine the location of the User to ensure security, prevent fraud;

4.5 To confirm the accuracy and completeness of personal data provided by the User;

4.6 To create a User’s account to make purchases, if the User has agreed to create an account;

4.7 To inform the User about the order status;

4.8 To process and receive payments, to confirm taxes or tax relief, to dispute a payment, to determine the right to receive a credit line by the User;

4.9 To provide the User with effective customer and technical support in case of problems related to the use of the Websites;

4.10 To provide the User with product updates, special offers, pricing information, newsletters and other information on behalf of the Websites if he or she provides their consent to receive such information;

4.11 To make advertising efforts if the User provides their consent;

4.12 To provide Website access to the User in order to obtain products, updates and services.

c. We customarily disclose personal information only to our service providers who assist us in operating the Websites. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

d. By using the Websites, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we had collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from use. In doing so we do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. 

5. Access and correction 

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out in Clause 10 below. 

6. Complaints procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out in Clause 10 below. All complaints will be considered by our Privacy Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. 

7. When we disclose your personal information

Your personal information may be transferred to recipients located in the following countries: Mexico, Brazil, Canada, Ecaudor, United States, Panam, Costa Rica, Peru, Colombia, Russia, Germany, Portugal, France, Spain, Italy, Romania, Moldova, Belarus, Sweden, Denmark, Finland, Bulgaria, Croatia, Malta, Ireland, Estonia, Belgium, Poland, Greece, Israel, Czech Republic, Georgia, Austria, Netherlands, Hungary, Lithuania, Slovak Republic, Ukraine, Slovenia, Latvia, Luxembourg, Turkey, Tadjikistan, Kazakhstan, Kyrgzstan, Uzbekistan, Korea, Philippines, Nigeria, Namibia, Ghana, Togo, Cote d’Ivoire, South Africa, Australia in the knowledge that if your personal information is mishandled in that jurisdiction, we disclaim responsibility and you will not have a remedy under Australian federal, state or local law. 

8. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located within the European Union. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information (or “personal data” as it may be referred to in the GDPR) is handled in a manner inconsistent with that law. 

9. Updating this policy 

a. We will need to change this policy from time to time to ensure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

b. If we change our policy, we will notify you about such changes, as required by law. A copy of the latest version of this policy will always be available on this page. 

10. How to contact us about privacy 

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through:

a. feedback in your personal account at backoffice.aplgo.com;

b. our Privacy Officer in writing at 805 / 220 Collins Street Melbourne VIC 3000 Australia or info@aplgo.com.au or:

c. telephone at +61 3 9067 7733